Managing Your Cemetery’s Billing and Payments

Included in this article:

Introduction

Cemify’s Billing settings give Account Administrators a simple, secure way to manage payment information, view invoices, and update billing contacts — all without needing to contact support.

Billing and payments are managed through Stripe, Cemify’s trusted payment partner. All invoices are sent electronically — Cemify does not mail physical invoices.

Only Account Administrators have access to this section of Cemify.

How to Access Billing Settings

To access billing for your cemetery, account administrators can:

  1. Click your profile icon in the upper-right corner.
  2. Select Account & System Settings.
  3. Click Billing in the left menu.

What You Can Do in the Billing Portal

The Stripe Billing Portal is a secure, self-service page where you can:

  • View and download past invoices.
  • See payment history and renewal dates.
  • Add or change payment methods (credit card or ACH).
  • Change your billing email.

When you click Open Billing Portal, the secure portal will open in a new browser tab.

Frequently Asked Questions

Q: Who can access Billing?

A: Only Account Administrators can view and manage billing settings.

Q: Are payments processed securely?

A: Yes. Cemify uses Stripe for all billing and payment processing. Stripe is PCI Level 1 certified — the highest security standard in the industry.

Q: Can I view or download invoices from previous years?

A: Yes. All past invoices are available in the Stripe Billing Portal for download at any time.

Q: Can I pay by check instead of using a card or ACH?

A: Yes. Cemify accepts check payments. Each invoice includes instructions for paying by check, including the mailing address and invoice reference number. Once received and processed, the invoice will automatically update to Paid, and you’ll receive an email receipt.